Returns & Refunds

We try our best to provide top-of-the-line products to our customers. Here is some information if you are going to return a product.

*Disclaimer* Soaps are non-refundable unless you have been given something that is not what it looks like in the picture or a different soap bar. If the soap bar is what we just stated please contact us at Bigheartedsoap@gmail.com about a refund.

Because of the nature of the products we sell, we do not accept returns for any reason unless it was a packaging error on our part. If you received an incorrectly issued item or something that does not look like the photo of the product.  Please contact us right away at bigheartedsoap@gmail.com with as much detail as possible including photos. Items that are mailed back to us without receiving a proper Return Authorization number from Bigheartedgifts will be discarded and a refund will not be granted.  All returns, incorrectly shipped items, or items not received need to be worked out within 30 days of receiving your parcel according to the shipper’s delivery date.

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